SHIPPING & RETURNS

SHIPPING POLICY

Some of our products are shipped directly from the manufacturers. Due to this, many of our items have different estimated delivery times. Please see item listing to check the delivery time on your selected item. You will be informed of dispatch and set any tracking information via email.

 

All our prices include UK mainland shipping. Shipping to Northern Ireland, Scottish highlands, Islands and Aberdeen are an extra charge.

 

 If you require shipping to non mainland UK or internationally please send us a message on our contact us page or send us and email to thevdubmonkeys@gmail.com 

​​RETURN & EXCHANGE POLICY​

Cancellation
 

Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses. Cancellation cannot be completed if items have already been shipped. All refunds for cancelations will be minus our processing fee which is 1.9% + 30p if paying by card or 2.9% + 30p if paying by PayPal.

Returns

Our standard return policy for anything you buy from us is 14 days. You have 14 days for items bought online, unless otherwise stated; (exclusions apply). If the item is unused, in its original (undamaged) packaging and accompanied by a valid proof of purchase, we’ll offer an exchange or a refund (see refund policy). In both instances the customer is to pay return postage. Items that are made to order such as GAZ, Goodridge brake hoses etc cannot be cancelled or returned.

 

Damages

If parts arrive damaged you must report to us within 24 hours of delivery being signed for.

Refunds

When returning an order to us the customer will be liable for the return P&P costs. We can supply a returns label and arrange a collection but this will be billable. All refunds will be minus our processing fee which is 1.9% + 30p if paying by card or 2.9% + 30p if paying by PayPal, unless taking a store credit.

If items are faulty or damaged these fees will be covered by ourselves and a full refund will be given.