RETURN & EXCHANGE POLICY
Minimum 24 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses. Cancellation cannot be completed if items have already been shipped. All refunds for cancelations will be minus our processing fee which is 1.9% + 30p if paying by card or 2.9% + 30p if paying by PayPal.
Our standard return policy for anything you buy from us is 14 days. You have 14 days for items bought online, unless otherwise stated; (exclusions apply). If the item is unused, in its original (undamaged) packaging and accompanied by a valid proof of purchase, we’ll offer an exchange or a refund (see refund policy). In both instances the customer is to pay return postage. Items that are made to order such as GAZ, Goodridge brake hoses etc cannot be cancelled or returned.
You must notify us immediately if Goods are found to be damaged upon delivery. You must keep the Goods within the original packing and make these available for inspection. Any damages reported after 24 hours will not be covered by ourselves. Images of packaging and damaged parts will be required. In the case of Goods damaged in transit our total liability to you is limited to providing replacement Goods within a reasonable period.
When returning an order to us the customer will be liable for the return P&P costs. Customers must use a trackable postage option. The customer is liable for the return until we accept the item. All refunds will be minus our processing fee which is 1.9% + 30p if paying by card or 2.9% + 30p if paying by PayPal, unless taking a store credit.
If items are faulty or damaged these fees will be covered by ourselves and a full refund will be given.